Frequently Asked Questions

If you have a question that is not on the list below, you can look for the information you want by using the SEARCH box at the top of this page.

1.    Check whether the email  is in your spam folder or was blocked by your email service provider.
2.    If the problem persists, request support from LEPI (Sao Paulo), NGSA (Rio de Janeiro) or the security area (Brasilia).