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Frequently Asked Questions

If you have a question that is not on the list below, you can look for the information you want by using the SEARCH box at the top of this page.

How do I access the FGV Students Wi-Fi network in another FGV building? Do I have to type in my login name and password again?
How can I register/alter my FGV Access Account password if I receive an error message?
How can I finish activating my FGV Access Account if I do not see the confirmation screen?
How can I continue to activate my account if I do not receive the security code?
How can I create an alternative email address (@fgv.edu.br)?
How can I access the FGV Students Wi-Fi network?
How can I update my email address in FGV’s Academic System?
How can I buy print credits?
How can I obtain more information on how to access Office 365?
How can I receive emails sent by FGV at my preferred email address?
How can I find out my FGV Access Account name?
How can I change the password for my access account?
How can I access the FGV Students Wi-Fi network again after changing my password?
How can I change the password requested in the email sent by FGV?
How can I get more detailed information on how to use the products available in Office 365?
What should I do when the Office 365 applications I installed on my computer request my user name and password?
What should I do if nothing happens when I click on the change password link in the email?
What should I do if I receive a message saying “This site uses cookies. Configure your browser to allow cookies and try again”?
Where are the printers located?
Where are FGV’s technology resource support teams located?
Which FGV technology resources can I use with my FGV Access Account?

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