Frequently Asked Questions

If you have a question that is not on the list below, you can look for the information you want by using the SEARCH box at the top of this page.

You can find more information about how to create an alternative email address ( at

Note: After creating an alternative email address, you need to wait for between 30 minutes and six hours for this information to be replicated by Microsoft. Only after this time will you be able to send emails to the alternative address.